Job Title: Information Technology (IT) Support Technician
Responsible to: Manager
IT support technicians provide assistance to computer users by answering questions, resolving technical problems and maintaining a company's network, software and computer equipment. The role of the IT support technician is to provide a line of support for all clients and staff that need support from FoleyPLEX. The IT Support technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT support staff work in a dynamic, fast-paced environment which provides services over the phone, through email, in person or remote support.
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